Service Management
Imperatech Service Management embraces problem handling, resolution methods, and human resource interaction to satisfy the customer experience. Through our service management model, we maintain a strong customer relationship and fulfil against the needs of a formal Service Level Agreement. Imperatech tracks service levels to ensure that it meets commitments with proactive alerting and reporting. All Imperatech Managed Service offerings are business wrapped under the Service Management umbrella.
Security
Imperatech has the capability to set up, manage and monitor corporate firewalls, e-mail gateways, and anti-virus infrastructures, protecting customers from the Internet and other internal threats. Imperatech ensures that systems and services have the latest patches installed and are protected against ever-emerging threats. Our anti-virus managed service includes centralised management and automatic updates when connected to the Internet.
Network Management
Imperatech has the capability to set up, manage and monitor a local area network infrastructure comprising of network switches, reticulation, and wide area (inter branch) infrastructure. Depending on the technologies deployed, bandwidth utilisation on all of these services can be monitored. We have the ability to set up, manage, and monitor Microsoft, Linux, and Novell network topologies deployed for varying business needs. With advanced networking skills, we are able to identify, diagnose, and take corrective action against network and PC problems.
Desktop Support
Imperatech has the capability to cater for problem resolution and work requests through a single point of contact. We employ skilled Engineers to resolve a diversity of call requests. Imperatech Support is able to co-ordinate resolutions and track all calls with our problem management system to ensure the appropriate results needed in a timely and efficient manner.